Frequently Asked Questions
This is a mandatory step for all guest satying at our properties. Follow this link to complete your Online Check-in.
What time is Check-in?
Check in is from 14:00pm on the day of your arrival. We strive to have all properties ready for this time, however, due to circumstances mostly out of our control this can not always be guaranteed – we thank you for your patience and understanding in advance. The morning of your arrival is the best time to ring to see if an early check in possible to arrange.
What time is Check out?
Check out is strictly 10:00am. We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your so our housekeepers need every minute possible to do their job. Come in and see us during your stay and we will let you know if a later check out is possible. (Definitely NO late check outs during any Holiday Periods).
Are Pets Allowed?
NO – PETS ARE STRICTLY NOT ALLOWED.
If you do bring an unauthorised pet into the property you will be evicted and forfeit the right to any refund.
If you do need to bring your furry friend, we do have a limited range of pet-friendly properties available by application. For these properties, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond.
Where can I walk my dog? Please check the Great Lakes Council Website for the most current information.
Key Collection Point
The keys collected point is from our Bluey’s Beach office (209 Boomerang Drive, Blueys Beach, NSW, 2428).
N.B. Some Seal Rocks properties provide keyboxes, your key collection point will be confirmed once payment in full have been recieved.
After Hour Key Collection
If you are arriving outside of office hours, please let us know. We will leave keys out for you behind our Bluey’s Beach office, in a plastic key pouch marked with your name, in a wooden box. ** Please ensure you bring the address of the property you are staying at with you, as due to security reasons we cannot mark the property in your key pouch. **
What to Pack
Most properties include a small complimentary supply of kitchen and bathroom items to get you thru the first night of your stay. We suggested you bring of your stay. Properties are fully equipped with the exception of linen (unless specified) and personal requisites.
Vodafone & Virgin reception is minimal in the area, Optus is slightly better with Telstra being the best carrier. Some properties have a house phone for incoming calls. Internet services (again limited) are available in some of our holiday houses and through local businesses in the Pacific Palms area (please ask us for assistance).
N.B. You may already have linen included with your property, as stated on our website.
We use a local holiday hire service especially to make your holiday in Pacific Palms easier – the last thing you want is washing!
So why not indulge and let Pacific Palms holidays organise your linen for the duration of your stay.
Your rebooking must be made with our office during your stay. You have first option to rebook this property for the same dates next year, but once you vacate the premises this option will no longer be available. Your rebooking will be accepted if your previous occupancy has been satisfactory (according to our Terms & Conditions).
Lost property is kept for a maximum of three months and then donated to charity. Please ensure you take all items home with you.