Frequently Asked Questions

Online Guest Check-in.

Check in is from 14:00pm on the day of your arrival. We strive to have all properties ready for this time, however, due to circumstances mostly out of our control this can not always be guaranteed – we thank you for your patience and understanding in advance. The morning of your arrival is the best time to ring to see if an early check in possible to arrange.

Check out is strictly 10:00am. We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your so our housekeepers need every minute possible to do their job. Come in and see us during your stay and we will let you know if a later check out is possible. (Definitely NO late check outs during any Holiday Periods).

NO – Pets are STRICTLY NOT allowed at our properties under any circumstance. If you do bring an unauthorised pet into the property you will be evicted and forfeit the right to any refund. If you do need to bring your furry friend, we do have a limited range of pet-friendly properties available by application. For these properties, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond.

Where can I walk my dog? Please check the Great Lakes Council Website for the most current information.
https://www.midcoast.nsw.gov.au/Recreation/Pets-Animals/Dogs-In-Public-Spaces

Keys are to be collected from our Bluey’s Beach office (209 Boomerang Drive, Blueys Beach). Seal Rocks properties can collect the keys from our Bungwahl Safe (provided we have your Security Bond/Check in Form).After Hour Key Collection
If you are arriving outside of office hours, please let us know. We will leave keys out for you behind our Bluey’s Beach office, in a plastic key pouch marked with your name, in a wooden box. ** Please ensure you bring the address of the property you are staying at with you, as due to security reasons we cannot mark the property in your key pouch. **

Guest Starter Pack

A small complimentary supply of kitchen and bathroom items is provided for the first night of your stay. This includes one dishwasher tablet, dishwashing liquid sachet, cloth, scourer, small soap and one toilet paper. You need to supply additional kitchen and bathroom supplies for the duration of your stay. Properties are fully equipped with the exception of linen (unless specified) and personal requisites.

Mobile Phone Service

Vodafone & Virgin reception is minimal in the area, Optus is slightly better with Telstra being the best carrier.
Some properties have a house phone for incoming calls. Internet services (again limited) are available in some of our holiday houses and through local businesses in the Pacific Palms area (please ask us for assistance)

Linen Hire

N.B. You may already have linen included with your property, as stated on our website.
We use a local holiday hire service especially to make your holiday in Pacific Palms easier – the last thing you want is washing!
So why not indulge and let Pacific Palms holidays organise your linen for the duration of your stay.

Rebooking

Your rebooking must be made with our office during your stay. You have first option to rebook this property for the same dates next year, but once you vacate the premises this option will no longer be available. Your rebooking will be accepted if your previous occupancy has been satisfactory (according to our Terms & Conditions).

Lost Property

Lost property is kept for a maximum of three months and then donated to charity. Please ensure you take all items home with you.

 

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