Our Top Priority: You, Our Guests
Issued: 17th March 2020
A Message from the Team at Pacific Palms Holidays
We strive to ensure every one of our valued guests and travellers visiting our beautiful region have a safe and enjoyable stay. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic on Wednesday 11th March 2020.
To all the people who have been affected by this unprecedented event, our hearts and thoughts are with you. We also acknowledge and appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our properties.
In this climate, we know travel may not be your first thought, but we want you to know the safety of our guests and associates is our top priority. We want to thank you in advance for putting your trust in Pacific Palms Holidays as you plan for future travels. Below is an update on what we are doing, keeping your safety top of mind.
WHEN YOU BOOK
You should have confidence when you book a stay at any of our properties that we are doing everything we can to have accommodations ready for you. We are closely monitoring the advice provided by the World Health Organisation (WHO), the Centers for Disease Control and Prevention (CDC), along with local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures.
BEFORE YOUR STAY
Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy due to the evolving nature of this epidemic. In good faith, we have updated our policies to provide greater flexibility during these challenging times. Generally speaking, we will allow modifications free of charge for guests with existing reservations, if done so before 30th April 2020. Pacific Palms Holidays will refer all cancellations within 60 days of arrival to the property owner. All refunds will now be subject to the property owners discretion.
We highly recommend you visit www.health.gov.au, or call the National Coronavirus Health Information Line on 1800 020 080.
Our housekeepers have been adviced of the Department of Health Environmental cleaning and disinfection principles for COVID-19 we have also incorporated the Information for hotels and hotel staff
DURING YOUR STAY
We recognize that the COVID-19 virus requires all of us to be more mindful as we go through our regular activities. These are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and wellbeing are our first priority and we are working to ensure that we meet the latest guidance with regards to hygiene and cleaning. We have imposed our own Office COVID-19 Guidelines.
NSW HEALTH FACT SHEETS
Whenever you are travelling, we will be here with open doors and open hearts to help you have a wonderful holiday.
The Pacific Palms Holiday Team