FREQUENTLY ASKED QUESTIONS

Check in can vary between 3pm and 4pm on the day of your arrival.

We strive to have all properties ready for this time, however, due to circumstances mostly out of our control this can not always be guaranteed.

We thank you for your patience and understanding in advance.

If your property is ready earlier than this; we will contact you on the morning of your arrival.

Check out is strictly 10:00am.

We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your so our housekeepers need every minute possible to do their job. Come in and see us during your stay and we will let you know if a later check out is possible.

N.B. Late check during any Holiday Periods are NOT possible.

Online Check-in is is a mandatory step for all guest staying at our properties. Follow this link to complete your Online Check-in.

Your security deposit is property and booking channel dependant (bonds vary between $500 – $5000). Your bond will be processed on the day of your arrival/check-in as a pre-authorisation** on the card you nominated in your online check-in. (we do not accept bank transfers or cash for bond payments unless by special arrangement).

**Pre-authorisation is a temporary transaction where a set amount of funds from your credit card are put on hold (frozen) as per the terms and conditions of the issuing bank. The pre-authorisation will then release (usually 7-10 working days after processing), unless a bond claim is being made against it, where the pre-authorisation is authenticated and charged (in full) to the card.

Pets are unfortunately not allowed in our Pacific Palms homes. However, if you do need to bring your furry friend, we do have a limited range of pet-friendly properties available by application. For these properties, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond.

Our office is located at 209 Boomerang Drive, Blueys Beach, NSW, 2428.

We now have contact free key collection.

We will notify you prior to arrival the exact location of your key collection/drop off point.

N.B. Please ensure you have the address of the property on arrival, due to security reasons we cannot mark the property in your key pouch.

Some of our holiday homes do not come with linen and you will need to bring your own. Please check the specifics of the house you are looking to stay at. 

If your chosen property does require you to bring linen you will need to bring:

  • Top and bottom sheets;
  • Pillow slips;
  • Hand towels, bath towels/mats;
  • Tea towels

The property will supply a mattress protector, pillow(s), doona and doona cover only.

Yes! There is a local linen hire service who can provide linen packs.

  • King, Queen and Double linen packs – $40 per bed

    • Includes x2 flat sheets, x2 pillow slips, x2 bath towels, x2 hand towels, x1 bath mat, x2 tea towels.

  • Single pack – $30 per bed.

    • Includes x2 flat sheets, x1 pillow slips, x1 bath towels, x1 hand towels, x1 bath mat

Vodafone & Virgin reception is minimal in the area, Optus is slightly better with Telstra being the best carrier. Some properties have a house phone for incoming calls. Internet services (again limited) are available in some of our holiday houses and through local businesses in the Pacific Palms area (please ask us for assistance).

Please contact us as soon as possible. Any items found at a property are kept for a maximum of 30 days only. If items are left unclaimed we donate these to local charity/organisations.