Frequently Asked Questions

Download Guest Check-in Form

What time can I check into my accommodation?

Check in is from 14:30pm on the day of your arrival. We strive to have all properties ready for this time, however due to circumstances mostly out of our control this can not always be guaranteed - we thank you for you patience and understanding in advance. The morning of your arrival is the best time to ring to see if an early check in possible to arranged.

 

What time is check out? (What if I want to stay later?) 

Check out is strictly 10:00am. We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your so our housekeepers need every minute possible to do their job. Come in and see us during your stay and we will let you know if a later check out is possible. (Definately NO late check outs during any Holiday Periods).

 

Are pets allowed in our property?

NO
- Pets are STRICTLY NOT allowed at our properties under any circumstance. If you do bring an unauthorised pet into the property you will be evicted and forfeit the right to any refund.

If you do need to bring your furry friend, we do have limited range of pet friendly properties available by application. For these properties we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond.

Where can I walk my dog? Please check the Great Lakes Council Website for the most currect information.
http://www.greatlakes.nsw.gov.au/Community-Recreation/Pets

 

Key Collection

Keys are to be collected from our Bluey's Beach Office (209 Boomerang Drive, Blueys Beach). Seal Rocks properties can collect the keys from our Bungwahl Safe (provided we have your Security Bond/Check in Form).

After Hour Key Collection
If you are arriving outside of office hours, please let us know. We will leave keys out for you behind our Bluey’s Beach office, in a plastic key pouch marked with your name, in a wooden box. ** Please ensure you bring the address of the property you are staying at with you, as due to security reasons we cannot mark the property in your key pouch. **

 

Guest Starter Pack

A small complimentary supply of kitchen and bathroom items is provided for the first night of your stay. This includes one dishwasher tablet, diswashing liquid sachet, cloth, scourer, small soap and one toilet paper. You need to supply additional kitchen and bathroom supplies for the duration of your stay. Properties are fully equipped with the exception of linen (unless specified) and personal requisites.

 

Mobile Service

Vodafone & Virgin reception is minimal in the area, Optus is slightly better with Telstra being the best carrier.
Some properties have a house phone for incoming calls. Internet services (again limited) are available in some of our holiday houses and through local businesses in the Pacific Palms area (please ask us for assistance)

 

Linen

All our properties include full bed linen. There are also bath towels/hand towels/bath mats and tea towels are provided for the kitchen. You will just need to pack your own beach towels - so make sure they are on the check list!

 

Re-booking

Your re-booking must be made with our office during your stay. You have first option to rebook this property for the same dates next year, but once you vacate the premises this option will no longer be available. Your rebooking will be accepted, if your previous occupancy has been satisfactory (according to our Terms & Conditions).

 

Lost Property

Lost property is kept for a maximum of three months and then donated to charity. Please ensure you take all items home with you.